📦 We ship every Monday — order before Friday 10:00 AM to make dispatch!

Shipping & Delivery Policy

📅 Dispatch Day

We dispatch all orders once a week – every Monday.

✅ Orders placed and paid by Friday at 10:00 AM will be included in the next Monday dispatch.

⏰ Orders placed after Friday 10:00 AM will only be dispatched on the following Monday

This batching system helps us:

✅Reduce waste (each design is printed to order)

✅Keep quality consistent

Delivery Options with ZazzBerry Nail Decals

We’ve made it easy to get your favourite ZazzBerry nail decals delivered safely and on time.

All courier parcels are booked through BobGo, which compares multiple trusted couriers (such as The Courier Guy, Fastway and others) and selects the most affordable and efficient option for your address and chosen shipping speed.

Standard Shipping: Shipped via BobGo using the best-value courier for your area.

Dispatch day: Every Monday only.Order cutoff: Friday at 10:00 AM. Orders placed and paid after this time will be dispatched the following Monday.

Ideal if you’re happy to wait a little longer and want the most economical option.

Express Shipping: Shipped via BobGo using the fastest available courier for your area.

Dispatch Day: Every Monday, for orders paid before Friday at 10:00 AM

Orders paid after cutoff will dispatch the following Monday. Best for time-sensitive or urgent orders.

⏱ Estimated Delivery Times

Once your parcel has been dispatched on Monday, typical delivery times are:

🌍 Main centres: ± 1–3 business days

📍 Outlying / regional areas: ± 3–5 business days

These timeframes are estimates and may vary depending on your area and courier operations (public holidays, weather, strikes, etc.).

You will receive tracking details via email or WhatsApp as soon as your parcel has been handed over to the courier.

📸 Note on Sizing:

Please ensure you are ordering the correct size for your nails. If you’re unsure about sizing, feel free to email us to request a sizing chart or assistance before placing your order.

🔁 Returns, Exchanges & Order Issues

Because each item is custom printed to order and for hygiene reasons:

We do not accept returns or exchanges for:

❌Incorrect size/colour/design ordered ❌Change of mind

If there is a mistake on our side or your parcel arrives damaged, please contact us within 48 hours of delivery with:

✅Your order number Photos of the issue (packaging + product)

We will review the case and work with you on a suitable resolution.

Why no Exchanges ?

All ZazzBerry Nail Decals are custom printed per order to ensure the highest quality and uniqueness for every customer. Additionally, due to hygiene standards and the nature of our products, we cannot accept exchanges, even if the incorrect size was ordered. Thank you for understanding!

❓ Frequently Asked Questions

Why do you only ship once a week?

We batch all printing and packing on Mondays to keep quality consistent, reduce waste and manage courier costs. This allows us to focus on getting each order right.

What is the order cut-off time?

Orders placed by Friday at 10:00 AM → ship on Monday.

Orders placed after Friday 10:00 AM → ship on the following Monday.

How do I track my order?

As soon as your parcel is dispatched, we’ll send you a tracking link via email and/or WhatsApp. You can then follow your parcel’s journey with the courier.

Can I collect my order instead of using a courier?

Yes. You can choose Self-Collection (Centurion) at checkout.

We will notify you once your order is ready and arrange a collection time.

No walk-ins, please – collection is by appointment only.